Privacy policy
Effective Date: November 12, 2026
Company: NG Digital Lab LLC
Company Address: 30 N Gould St, Sheridan, WY 82801, United States
Website: https://veloraluxeshop.com/
Email: support@veloraluxeshop.com
1. Introduction
NG Digital Lab LLC ("Company", "we", "us", or "our") operates the website https://veloraluxeshop.com/ (the "Website"), through which we sell consumer products. This Privacy Policy explains what personal information we collect, how we use and share it, how long we keep it, and the choices and rights you have.
This Privacy Policy applies to personal information collected through the Website, during the purchase and delivery of orders, and when you communicate with us. For individuals in the European Economic Area ("EEA") and the United Kingdom ("UK"), NG Digital Lab LLC is the controller of the personal information described in this Privacy Policy.
2. Information We Collect
2.1 Information You Provide to Us
• Contact information: name, email address, and, if you choose to provide it, phone number.
• Order information: shipping address, billing address, products purchased, order value, and order history.
• Account information: if you create a customer account, your login details and account preferences.
• Communications: messages you send us through the contact form or by email, including requests related to orders, returns, refunds, and support.
• Marketing preferences: your email address and subscription status if you sign up for our newsletter.
2.2 Payment Information
Payments on the Website are processed by third-party payment processors: Stripe, Shopify Payments, and PayPal. Full payment card details are entered into and processed by these payment processors and are not stored by us. We receive limited transaction information from the payment processor, such as payment status, amount, date, and, depending on the processor, the card type and the last digits of the card. For more information, see our Payment Security page.
2.3 Information Collected Automatically
When you visit the Website, certain information is collected automatically through cookies and similar technologies, including:
• Device and browser information: IP address, browser type, device type, operating system, and language settings.
• Usage information: pages viewed, products viewed, items added to the cart, referring website, and the date and time of your visit.
• Approximate location: general location derived from your IP address, such as country or region.
For more information, see our Cookie Policy.
2.4 Information from Third Parties
We may receive information about you from third parties that help us operate our business, such as payment processors (for example, fraud-prevention and transaction verification signals), shipping carriers and fulfillment partners (for example, delivery status and tracking updates), and analytics or advertising service providers, where used.
3. How We Use Your Information
We use personal information for the following purposes:
• To process, fulfill, and deliver your orders, and to send order confirmations, shipping notifications, and tracking information.
• To process payments, refunds, cancellations, and returns.
• To provide customer support and respond to your questions and requests.
• To create and manage your customer account, if you choose to create one.
• To send marketing emails, such as newsletters and offers, where you have subscribed or where otherwise permitted by law.
• To prevent, detect, and investigate fraud, unauthorized transactions, and other misuse of the Website.
• To operate, maintain, secure, and improve the Website and our products and services.
• To understand how visitors use the Website and, where applicable, to measure and improve our advertising.
• To comply with legal, tax, accounting, and regulatory obligations, and to establish, exercise, or defend legal claims, including payment disputes and chargebacks.
4. Legal Bases for Processing (EEA and UK)
If you are located in the EEA or the UK, we process your personal information on the following legal bases:
• Performance of a contract: to process and deliver your orders, handle payments, returns and refunds, and manage your account.
• Legitimate interests: to prevent fraud, secure the Website, provide customer support, improve our services, and handle disputes, where these interests are not overridden by your rights and interests.
• Consent: to send marketing emails where consent is required, and to use non-essential cookies such as analytics and marketing cookies. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before the withdrawal.
• Legal obligation: to comply with tax, accounting, and other legal requirements.
5. Marketing Communications
If you subscribe to our newsletter, we will send you emails about offers, discounts, and new products. You can unsubscribe at any time by using the unsubscribe link in any marketing email or by contacting us at support@veloraluxeshop.com. Even if you unsubscribe, we will continue to send you transactional messages related to your orders, such as order confirmations and shipping updates.
6. Cookies and Similar Technologies
We use cookies and similar technologies to operate the Website, remember your cart, enable checkout, and, depending on your choices and applicable law, to understand Website usage and support marketing. Details about the categories of cookies we use and how you can manage them are provided in our Cookie Policy.
7. How We Share Your Information
We share personal information only as described below:
• E-commerce platform: the Website is hosted on Shopify, which provides our online store, checkout, and related services and processes personal information to provide those services.
• Payment processors: Stripe, Shopify Payments, and PayPal, to process payments, refunds, and payment disputes, and to help prevent fraud. Some payment processors may also process information as independent controllers under their own privacy policies.
• Fulfillment partners and shipping carriers: suppliers, fulfillment partners, and carriers that prepare, ship, and deliver orders on our behalf, which receive the information needed for delivery, such as your name, shipping address, and, where required for delivery, your phone number.
• Service providers: providers of email delivery, customer support, analytics, advertising, IT, and other services that help us operate our business, acting on our instructions.
• Legal and safety reasons: where required by law, regulation, legal process, or a government request, or where necessary to protect our rights, property, or safety, or the rights, property, or safety of our customers or others, including in connection with fraud prevention and payment disputes.
• Business transfers: in connection with a merger, acquisition, financing, or sale of all or part of our business, subject to appropriate confidentiality protections.
We do not sell personal information for money. If we use advertising cookies or similar technologies, certain U.S. state laws may treat the resulting disclosure of information to advertising partners as a "sale" or "sharing" of personal information for targeted advertising. Where such laws apply to us, you may opt out as described in Section 11.
8. International Data Transfers
We are based in the United States, and our service providers may process personal information in the United States and other countries. These countries may have data protection laws that differ from those in your country. Where we transfer personal information from the EEA or the UK to countries that have not been recognized as providing an adequate level of protection, we rely on appropriate safeguards, such as the Standard Contractual Clauses approved by the European Commission and, for the UK, the applicable UK transfer mechanism, as offered by our service providers.
9. Data Retention
We keep personal information only for as long as necessary for the purposes described in this Privacy Policy, including:
• Order and transaction records: for as long as required to fulfill orders, handle returns, refunds and disputes, and comply with tax, accounting, and other legal obligations.
• Customer account information: for as long as your account remains active, or until you ask us to delete it, subject to any records we must keep by law.
• Marketing information: until you unsubscribe or withdraw your consent.
• Customer support communications: for as long as needed to resolve your request and to keep a reasonable record of it.
When personal information is no longer needed, we delete or anonymize it, or, if that is not possible, we store it securely and restrict further use until deletion is possible.
10. Data Security
We use reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, or alteration. The Website is served over an encrypted (HTTPS) connection, and payments are handled by third-party payment processors. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
11. Your Privacy Rights
11.1 EEA and UK Residents
If you are located in the EEA or the UK, you have the following rights regarding your personal information, subject to the conditions and exceptions provided by law:
• The right to access the personal information we hold about you and to receive a copy of it.
• The right to correct inaccurate or incomplete personal information.
• The right to request deletion of your personal information.
• The right to restrict or object to certain processing, including processing based on legitimate interests and processing for direct marketing.
• The right to data portability.
• The right to withdraw consent at any time, where processing is based on consent.
• The right to lodge a complaint with your local data protection supervisory authority.
11.2 U.S. Residents
Depending on your state of residence, and where a state privacy law applies to us, you may have the right to:
• Know and access the personal information we have collected about you.
• Correct inaccurate personal information.
• Delete personal information we have collected from you.
• Obtain a copy of your personal information in a portable format.
• Opt out of the sale of personal information, the sharing of personal information for targeted advertising, and certain types of profiling.
• Appeal our decision if we decline to act on your request.
We will not discriminate against you for exercising any of these rights. Where required by applicable law, we treat recognized browser-based opt-out signals, such as Global Privacy Control, as a request to opt out of the sale or sharing of personal information for that browser.
11.3 How to Exercise Your Rights
To exercise any of these rights, contact us at support@veloraluxeshop.com. To protect your information, we may need to verify your identity before responding, for example by asking you to confirm details related to your order or account. You may use an authorized agent to submit a request on your behalf where permitted by law; we may require proof of the agent's authorization. We will respond within the time required by applicable law.
You can also manage non-essential cookies through the cookie settings on the Website, where available, and through your browser settings, as described in our Cookie Policy.
12. Children's Privacy
The Website is not directed to children, and we do not knowingly collect personal information from children under the age of 16. If you believe that a child has provided us with personal information, please contact us at support@veloraluxeshop.com, and we will take steps to delete it.
13. Third-Party Websites and Services
The Website may contain links to third-party websites or services, such as payment processors or carrier tracking pages. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing them with personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on the Website with a revised Effective Date. Where changes are material, we will take reasonable steps to inform you, as required by applicable law.
15. Contact Us
If you have any questions about this Privacy Policy or about how we handle your personal information, please contact us:
NG Digital Lab LLC
30 N Gould St, Sheridan, WY 82801, United States
Email: support@veloraluxeshop.com
Website: https://veloraluxeshop.com/